Need help? You're in the right place.
Quick answers to common questions — from websites and subscriptions to plugins and support. If you don’t see your question here, just reach out — I'm happy to help.
Website & Subscription Questions
My goal is to give you a high-quality website and real support — without tech stress or confusion. If you ever have a question, just ask. I’m here to help.
Your subscription includes setup, design, launch, hosting, security, monthly updates, basic text & photo edits, and friendly support — so your website stays healthy and up-to-date month after month.
Websites aren’t a “one-and-done” product. They need updates, security, backups, and ongoing help. A subscription keeps your upfront cost low and ensures you always have support and maintenance — not just a build and goodbye.
Most sites launch in 1–3 weeks once you provide content (text & photos). If you need content help, I can assist — just ask.
Yes — if your business grows or your needs change, you can upgrade anytime.
Yes — the text, photos, and media you provide are yours. You always keep your content.
Yes. Hosting, SSL, backups, and basic security monitoring are included with every plan.
Yes — if your current site uses a reputable WordPress theme and Elementor. I’ll review it and take over management if it’s built on solid tools.
Sometimes. If a paid tool is needed for your goals, I’ll recommend it and explain why before anything is purchased. You’re always in control.
Support Questions
Here you’ll find answers about ongoing website support — what’s included, how to contact me, when I’m available, and how I help keep your site running smoothly.
Support keeps your site running smoothly and includes:
Fixes for technical issues
Plugin/theme/server updates
Backups & security monitoring
Hosting & performance upkeep
Help with simple text/image changes
Starter plan: 1 hour per month
Business & Store plans: 2 hours per month
If you ever need extra help, you can request additional work as needed.
Send a support request anytime. I always confirm receipt and keep you updated as your request is handled.
I’m based in Arizona. Support hours are Monday–Friday, 9am–5pm (AZ time). Requests outside those hours are handled the next business day. Urgent outages are prioritized.
Most requests are acknowledged same-day during business hours. Fix time depends on the request, but I always communicate clearly and quickly.
Yes — you can update basic content like text and images. I handle technical updates, security, software, and server tasks for you.
Bigger updates like new pages, redesigns, SEO services, or advanced features are quoted separately. I always tell you before any paid work begins.
Absolutely. Your site can grow — bookings, memberships, and more can be added anytime, the plan you're on determines the type of website add-ons.
Contract Questions
Here you’ll find answers about the 12-month commitment, payment terms, cancellation, ownership, and how everything works in a simple, fair, and transparent way.
Yes — a 12-month minimum. This keeps your upfront cost low and covers the website build and ongoing service.
You may cancel anytime after 12 months. You are free to take website to a new provider. Please note that moving a website can impact SEO, so your new provider should handle the SEO transition to maintain search performance.
If you cancel early, the remaining balance for the 12-month term is due at cancellation. This protects the time and work put into building and managing your site.
I will set you up on a monthly payment plan that bills your credit card each month. Upon request, you can receive receipts for your records.
I’ll contact you by email or phone to resolve it. Service may pause if payment remains unpaid.
No. In over 20 years, I’ve never sued a client — and never been sued by a client. I run an honest, respectful business and believe in communication and fairness.
Yes. I follow my policies and agreements. If a payment is missed, I always start with simple communication (email or phone call) to resolve it professionally. If a payment remains unpaid and cannot be resolved, I will take appropriate steps to collect it, which may include legal action.
No. I don’t sign NDAs or custom legal documents. I value privacy and discretion with every project and treat all client information as confidential by default.